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Sainsbury Logan Williams Information for Clients
The basis on which fees will be charged is set out in our Letter of Engagement. When payment of fees is to be made is set out in our Standard Terms of Engagement (see below). We may deduct from any funds held on your behalf in our trust account any fees, expenses or disbursements for which we have provided an invoice.
Professional Indemnity Insurance:
We hold Professional Indemnity Insurance that meets or exceeds the minimum standards specified by the Law Society. We will provide you with particulars of the minimum standards upon request.
- Lawyers Fidelity Fund:
The Law Society maintains the Lawyers Fidelity Fund for the purposes of providing clients of lawyers with protection against pecuniary loss arising from theft by lawyers. The maximum amount payable by the Fidelity Fund by way of compensation to an individual claimant is limited to $100,000. Except in certain circumstances specified in the Lawyers & Conveyances Act 2006 the Fidelity Fund does not cover a client for any loss relating to money that a lawyer is instructed to invest on behalf of the client.
We maintain a procedure for handling any complaints by clients, designed to ensure that a complaint is dealt with promptly and fairly. If you have a complaint about our services or charges you may refer your complaint to the person in our firm who has overall responsibility for your work.
If you do not wish to refer your complaint to that person, or you are not satisfied with that persons response to your complaint you may refer your complaint to our Practice Manager, Howard Bott. He may be contacted as follows:
- By letter
- By email at email@example.com
- By telephone at +64 6 835 3069
The Law Society also maintains a complaint service and you are able to make a complaint to that service. To do so you should contact the Law Society as follows:
New Zealand Law Society
26 Waring Taylor Street
PO Box 5041
Telephone: (+64) (4) 472.7837
Fax: (+64) (4) 473.7909
General inquiries: firstname.lastname@example.org
- Person responsible for the work:
The name and designation of the person or persons who will have the general responsibility for the services we provide for you are set out in our Letter of Engagement.
- Client care and service:
The Law Society client care and service information is set out below.
Whatever legal services your lawyer is providing, he or she must:
- · Act competently in a timely way, and in accordance with instructions received and arrangements made.
- · Protect and promote your interests and act for you free from compromising influences or loyalties.
- · Discuss with you your objectives and how they should best be achieved.
- · Provide you with information about the work to be done, who will do it and the way the services will be provided.
- · Charge you a fee that is fair and reasonable and let you know how and when you will be billed.
- · Give you clear information and advice.
- Protect your privacy and ensure appropriate confidentiality.
- Treat you fairly, respectfully and without discrimination.
- Keep you informed about the work done and advise you when it is completed.
- Let you know how to make a complaint and deal with any complaint promptly and fairly.
The obligations lawyers owe to clients are described in the Rules of Conduct and Client Care for Lawyers. Those obligations are subject to other overriding duties, including duties to the courts and to the justice system.
If you have any questions please visit www.lawyers.org.nz
- Limitations on extent of our obligations or liability:
Any limitations on the extent of our obligations to you or limitation or exclusion of liability are set out in our Letter of Engagement or Standard Terms of Engagement
Standard Terms of Engagement
The Standard Terms of Engagement (“the Terms”), sent to the client together with any letter of engagement and any fee estimate, form the Contract between Sainsbury Logan & Williams (“SLW”) and the client.
Unless otherwise agreed in writing, any subsequent services performed by SLW will be provided by SLW on the basis of the Terms. In such cases, references to the Contract and the Services below will be to the Terms and any orally specified services.
SLW will provide the services agreed orally or specified in any initial letter of engagement or, as subsequently agreed and set out, in any replacement or supplementary letter of engagement (“the Services”). The Services may include advice and recommendations, but it is understood and agreed that all decisions in connection with the implementation of such advice and recommendations shall be the responsibility of, and made by the client. Unless implementation is specified in the letter of engagement, SLW shall not be liable in any way in this regard. Either SLW or the client may request changes to the Services. Each agrees to work together to enable each party to assess the impact of any requested changes on the cost, timing or any other aspect of the Services.
The client will provide in a candid, full and timely fashion all information and documents reasonably required to enable SLW to provide the Services. Unless otherwise required pursuant to the engagement, SLW will have no responsibility to independently verify the accuracy of such information and documents. SLW will not be liable for any loss or damage arising from any inaccuracy, incompleteness or other defect in any information or documents supplied by the client.
The workpapers produced by SLW in the course of its work in providing the Services are the property of SLW. SLW shall be entitled to retain its work papers and copies of any documents provided to it in the course of performing its Services. Work papers will also include documents or deeds relevant to your affairs although not necessarily relevant to the Services.
On providing the Services SLW will open a file. SLW reserves the right to store all information contained on that file in whatever form legally permissible (including but not limited to electronic storage). The information retained by SLW will be stored and kept for at least six years. After that period of time the information may at SLW sole discretion be deleted. If the client sends to SLW any papers which ultimately form part of that file which are to be returned to the client, please be sure to advise SLW accordingly at the time these are supplied.
In respect of Deeds or documents SLW reserves the right to retain those Deeds and documents until all monies due for costs, office services or disbursements are paid. SLW requires this right to retain any such Deeds and documents even if the monies are due for services unrelated to those documents. SLW’s position in this regard is contrary to the usual common law position which would otherwise exist.
SLW will report to the client in accordance with the terms set out in any letter of engagement.
- Fees and Payment:
a) Either before or after the commencement of the Services, or on any change in the Services SLW will, when required to do so, except as set out in the New Zealand Law Society Rules of Conduct and Client Care for Lawyers, provide an estimate and/or agree with the client the total fees for the Services.
b) All fees charged will be based on the New Zealand Law Society requirement that all professional fees shall be fair and reasonable having regard to the interests of both the client and SLW.
c) The client acknowledges that in determining what constitutes fair and reasonable fees having regard to the interests of both the client and SLW, a number of factors will be taken into account including not only the amount of time devoted by partners and staff to the Services, but any urgency involved, the amount or value of the money or property involved, the degree of complexity and resulting skill required, the results achieved and any other criteria that are relevant (including the factors set out in the Rules of Conduct and Client Care.
d) The client will pay all out of pocket expenses reasonably incurred by SLW in performing the Services.
e) In the case of most property, loan, commercial or other transactions where there is a specific settlement date, all fees and expenses shall be paid not later than the settlement date. The client authorises the deduction of all fees and expenses from the proceeds of any loan advance or sale proceeds or other monies which may be received or held to the client’s credit within SLW’s Trust Account.
f) In all other cases, fees and expenses will be billed upon completion of the matter or monthly, unless otherwise agreed, and will be payable on the 20th of the month following receipt of the invoice. If payment is not made by then a statement will be sent requiring payment within 7 days, failing which interest will be charged at the rate of 1% per month on the amount invoiced or any balance remaining unpaid at the time.
g) In default of payment when required, the client undertakes to indemnify SLW and pay all costs and expenses if legal action is necessary to recover from you any overdue amount. SLW may at its discretion require funds to be paid on account before it incurs out of pocket expenses.
h) Failure to pay fees on time may, at SLW discretion, lead to suspension of the Services (including SLW right to refuse to settle a property, loan, commercial or other transaction), or termination of the engagement. All reasonable fees up to suspension or termination shall be and remain payable, notwithstanding the suspension or termination.
- Terms and Termination:
The Contract will continue until all the Services have been provided unless sooner terminated by agreement. Either party may terminate the Contract by written notice or if the other party fails to remedy a material breach of the Contract. Termination will not affect the client’s obligations to pay SLW fees for all Services performed up to termination. Any of the terms and conditions of the letter of engagement or the Terms that are intended to apply after completion of the Services will continue to apply following termination.
SLW will not disclose to third parties any confidential information relating to the Services unless either authorised by the client or compelled by law, or as is necessary to provide the Services. SLW will not provide information or comment to the media in the absence of the client’s express written instructions.
In terms of the United States (US) Foreign Account Tax Compliance Act the Client agrees to provide information as to whether the Controlling Persons are US citizens or US tax residents. The Client consents to SLW releasing that information to the relevant NZ Government agency if required to do so.
In the event SLW becomes involved in any claim (including actual or threatened litigation of whatever form) in relation to the Services, SLW will immediately notify the client. The client agrees, to the extent permitted by law, to indemnify SLW, its Partners and employees in all respects including its reasonable costs and expenses involved in defending any such actual or threatened litigation. Where legal counsel is retained for these purposes, those costs, will be met by the client. SLW will use its best endeavours to agree the quantum of any such costs recognising the need to respond to such litigation on a prompt and reasonable basis. The client agrees to meet the costs of SLW for reasonable time incurred by its Partners and staff and any other reasonable costs and expenses in relation to any inquiry or proceeding initiated by any person.
Unless SLW has agreed in writing, no advice or information provided to the client is to be made available, directly or indirectly to any third party, or shall be used or relied upon by any third party. SLW will have no liability to any such third party. The client indemnifies SLW against any third party claim arising from its release of any such SLW advice or information.
While we use standard virus checking software, we accept no responsibility for viruses or any similar corrupting device in any emails or any attachments which come from SLW. We also do not accept any responsibility for any changes to, or interception of, any email or any attachment after it leaves our information systems.
- No Assignment or Benefit:
The client may not assign the benefit of the Services to any third party without the written consent of SLW. For the avoidance of doubt the sole beneficiary of the Services under this Contract is the client. No other party is intended to take a benefit under the Contracts (Privity) Act 1982.
Instructions from time to time may be taken from companies or other corporate bodies and/or family trusts and/or third party individuals at the client’s request. In such instances these Terms will apply to the receipt of such instructions and the client unconditionally guarantees to SLW the performance of all client obligations expressed or implied in these terms.
It is our duty to ensure that, wherever practicable, all money held on behalf of any person by SLW earns interest for the benefit of that person, unless (a) that person instructs otherwise; or (b) it is not reasonable or practicable (whether because of the smallness of the amount, the shortness of the period for which SLW is to hold the money, or for any other reason) for SLW to invest the money, at the direction of the person for whom the money is held, so that interest is payable on it for the benefit of that person.
All interest earned less Resident Withholding Tax will incur SLW's handling commission, comprising of a line fee of $10.00 and a charge of 7.5% of the gross interest accrued. If because of the smallness of the amount and/or the shortness of the period we expect to hold the money for we estimate the net return to the person for whom the money is held will be less than $50 we may not place that money on interest bearing deposit.
- Entire Agreement:
The Contract described in these Terms, subject to any qualification, conditions, assumptions and reservations set out in any report, forms the entire agreement between SLW and the client. No previous discussions, proposals, correspondence, understandings or other communications, whether written or oral, shall have contractual effect subsequent to the letter of engagement. Only written variations signed on behalf of SLW shall have effect to vary the Contract.
- Governing Law:
SLW and the client agree that the Contract and their relationship will be governed by the applicable laws of New Zealand and submit to the exclusive jurisdiction of the New Zealand Courts.
To help our clients understand and budget for the likely costs involved in engaging our services we set out below our indicative charge out rates according to the level of partner/non-partner involvement:
Usual Rate per Hour (plus GST)
$325 - $450 Partners
$225 - $300 Solicitors
$225 Legal Executives
$120 Legal Secretaries
Not all of our services are costed on the basis of chargeable time. More detail on estimated costs is contained in our letter of engagement. For straightforward conveyancing, mortgage work, wills and gifting and a range of other standard transactions, an estimate of fees and disbursements is available on enquiry.
Disbursements are charged as follows:
Local - no charge
National & International - at cost
Mobile - at cost
No charge except where otherwise agreed.
Binding, collating, stapling and paginating documents at cost.
External couriers - at cost
All other out of pocket disbursements and charges incurred on your behalf are charged at the rate we are charged by the service provider or at cost.
Our law firm is based in Napier, but we also provide services to those in Hastings, Waipukurau, Wairoa, the greater Hawke’s Bay and internationally.